This shipping policy applies to all orders placed on our official website, covering all European and American service regions. By placing an order on our website, you fully agree to the terms of this shipping policy.
1. Order Processing Time
All orders will be reviewed and processed within 1-3 working days after successful payment. We do not process orders on weekends and official public holidays. Orders submitted on holidays will be processed uniformly on the first working day after the holiday. We strictly inspect and package the goods before shipment to ensure product integrity.
2. Shipping Time & Scope
We provide shipping services for most countries and regions in Europe and the United States. The standard delivery time is 7-15 working days. Remote regions, holiday peaks, bad weather, customs inspection and other uncontrollable factors may lead to logistics delays, which are beyond our control.
3. Logistics Tracking
Once your order is shipped, we will update logistics tracking information in the website background in real time. You can check the latest package transportation status through the order tracking function. We strive to update logistics information timely but are not responsible for information delays caused by third-party logistics providers.
4. Customs & Tariff
All cross-border shipments may involve local customs inspection and tariffs. Customers shall comply with local customs policies and bear relevant tariffs and inspection fees if applicable. We will truthfully declare product information in accordance with international logistics standards and local regulatory requirements.
5. Undeliverable & Abnormal Packages
If the package cannot be delivered normally due to incorrect customer address, unreachable contact information, customer refusal of signature or other personal reasons resulting in package return or loss, we will not bear corresponding responsibility and freight loss. For packages lost or severely damaged in transit due to logistics issues, we will assist customers in tracking and applying for compensation from logistics providers and offer reasonable after-sales solutions.
Privacy Policy
We attach great importance to user privacy protection. This privacy policy clarifies how we collect, use, store and protect your personal information when you browse and place orders on our official website. This policy applies to all website users, and your use of our services constitutes acceptance of this policy.
1. Information We Collect
We only collect user information necessary for transaction and service completion, including registration and account information, order information, delivery address, contact information, payment verification information and website browsing data. We will never collect sensitive personal information without your authorization.
2. Purpose of Information Use
Collected information is only used for legitimate purposes: processing and delivering orders, completing payment verification, providing customer service and after-sales support, optimizing website operation and user experience, and pushing product updates and promotions with your consent. We will not use your personal information for unauthorized or illegal purposes.
3. Information Storage & Protection
We adopt industry-standard encryption technology and secure server systems to store user data, with strict access control mechanisms to prevent unauthorized access, disclosure, tampering or loss of personal information. User data will be retained only for the period required by business and legal regulations and completely deleted after expiration.
4. Information Sharing & Disclosure
We will never sell, rent or trade your personal information for commercial purposes. We only share necessary information with trusted third-party service providers including logistics and payment institutions to complete order transactions, and require all partners to comply with privacy protection obligations. User information may only be disclosed when required by applicable laws and judicial procedures.
5. User Rights
You have the right to view, modify and delete your personal information stored on our website and cancel account authorization at any time. For any privacy-related inquiries or requests, you may contact our customer service team for timely processing and response.
6. Policy Update
We reserve the right to update and adjust this privacy policy in accordance with business development and legal requirements. Updated terms will be published on the website and take effect immediately. Continued use of our website services constitutes recognition of the latest privacy policy.